Tuesday, 24 July 2018

How to diagnose your toilet leak like a proper plumber.

You've just noticed a puddle of water next to your toilet. A puddle left by the poor aim of the male members of the household maybe! You wipe it up. You pop back about an hour later and there it is again in exactly the same spot. Must be a leak you think. You rummage in the kitchen cupboard and find an old margarine tub. You place this where the water appeared. You monitor the water level in the tub over the next couple of days whilst contemplating what action to take next. It's not much of a leak after all. Not even worth calling a plumber. Can't actually tell where it's coming from.

What makes identifying a leak on a toilet difficult?

The trouble with toilets is that they have lots of curves and a nice smooth finish. Any small leak can trickle down from above, follow the contours of the pan, and leave a puddle which is no where near the actual leak itself.

I remember a few years back going out to fix a leaking toilet. It was in November and we were just having the first really cold winter weather. Customer showed me the toilet and sure enough it was pretty wet around the base of the toilet. The chap said it seemed to be worse after the toilet had been flushed and especially in the morning. I dried everything off and checked everything on the toilet. I couldn't for the life of me find where it was leaking from. To cut a long (and frustrating) story short in the end it was simply down to condensation. Due to the sudden cold snap the heating had been put up to max and the bathroom was nice and warm. However, each time the toilet was flushed, the cistern was refilling with icy cold mains water. This interaction between the warm and cold was creating heavy condensation on the outside of the cistern and this was trickling down the toilet and pooling on the floor below. Of course this was at its worst in the morning when the water was at its coldest and the heating at its highest. There are ways to reduce condensation forming on toilet cisterns but I'll leave that for a future blog. Lets concentrate on leaks.

Ask yourself some simple questions to help you figure out where the leak is from?

1. Does your toilet leak even when it's not being used?
If your toilet leaks water even when it has just been sitting there without being used (flushed that is) the most likely source of the leak is from the fill valve/ball valve. Either:

  • from the union between the valve and the cistern. If there is a dribble from where the valve enters the cistern then it usually just needs the backnut tightening up. You will need to take the cistern lid off and hold the valve while you tighten the nut to ensure the valve doesn't turn as you tighten it. Take care not to overtighten as these backnuts are plastic and can split. 
valve backnut

  • from the union between the valve and the incoming water supply. Again it may just need the nut tightening up. More often than not though it will need a new washer (fibre or rubber depending on union type). Just be careful you don't cross-thread when you tighten it back up (believe me this is very easy to do, and any plumber that denies ever cross threading a toilet valve is probably telling porkies!)
isolation valve with fibre washer that fits directly on to the bottom of the toilet valve

Before I go any further I should mention that before you attempt to do any repairs: 
MAKE SURE YOU ISOLATE THE WATER TO YOUR TOILET and EMPTY THE WATER FROM THE CISTERN BY FLUSHING IT (or use a syphon if it can't be flushed). Also have some rags handy to catch any drips.

2. Does your toilet only leak when you flush it?
If a pool of water only appears after you have flushed then there are a few possibilities.
  • leaks from the pan connector (the plastic pipe that connects the back of your toilet to the main waste pipe). If it leaks from here it is often because the toilet pan is not properly fixed to the floor. What this means is that every time someone sits on the toilet the pan moves slightly and eventually the seal on the pan connector can work its way loose. I've seen all sorts of attempted repairs on these usually involving lots of silicone, but unfortunately most don't cure the problem (and just look a horrible mess!). Remember, this will be dirty toilet water that is leaking. The best solution is to replace the pan connector and make sure the pan is securely fixed to the floor. If you can't avoid some movement (sometimes a problem with toilets on wooden floors) then you may be best off using a flexible pan connector which will allow for this slight movement without it leaking.

pan connector

  • leaks from the donut washer (yes the dreaded donut washer!). If you have a fairly new toilet and it leaks only when you flush then it could be that your donut washer is out of line. The donut washer creates a seal between the cistern and the pan. They can be a right pain in the **** because if they don't create a proper seal you will get water dripping down every time you flush. If you need to replace the donut washer (make sure you get the right size) just take extra care when lowering the cistern onto the pan that everything is lined up and the washer hasn't slipped out of place.

  • If your toilet is not a close coupled one then you don't have to worry about donut washers but you may have a flush cone instead. You will find these on low-level and concealed cistern toilets and they create a seal where the flush pipe enters the pan. I find the black rubber ones (below) create a much better seal than the cheaper clear plastic ones.

and finally...…
what I have mentioned here are the most common toilet leaks I have come across over the years. There are always other possibilities of course. Like the toilet pan I once went to that had a hairline crack in it (believe me that took me a while to figure out!). Don't even get me started on back to wall and concealed cisterns! I must admit when it comes to toilets, keeping it simple is always best in my eyes.

Remember to also check out my other 'toilet' themed blogs:

If you live in Derby (or near by) and have a leaking toilet and don't fancy the challenge of fixing it yourself then get in touch. Contact me by phone or email.

Also check out my prices and special 'toilet overhaul offer' on my website.

Friday, 13 July 2018

Carbon Monoxide alarms - questions and answers

The instructions that come with your CO alarm should always be read and followed. The advice given here is general advice.

Question 1. 
Do you put CO alarms high or low?

CO is slightly lighter than air and  has a tendency to rise to the highest points in a room. Therefore CO alarms should ideally be placed high up on a wall (above the height of a window or door). CO alarms can be fitted on the ceiling and usually need to be at least 300mm from the wall. 

Question 2.
Should I have my CO alarm next to my gas appliance?

Ideally your CO alarm should be between 1 and 3 meters horizontally away from your appliance.

Question 3.
How many CO alarms should I have?

Ideally you need a CO alarm in every room that has a fuel burning appliance. Also rooms where you spend lots of time. Having a CO alarm in bedrooms or near to where everyone sleeps is also highly recommended as this is when we are most vulnerable.

Question 4.
Are there any locations that I should avoid placing my CO alarm?

Yes. Avoid placing your CO alarm:
  • in enclosed spaces such as in a cupboard or behind curtains
  • where it can be obstructed such as behind furniture
  • above a sink or close to a cooking appliance
  • next to a door or a window or a vent
  • next to an extractor fan
  • where there may be extremes of temperature
  • in an dirty or dusty areas 
  • in a damp or humid location such as a bathroom
  • right next to your fuel burning appliance (less than 1 meter).
other advice:
If your alarm does sound then don't think it is just a false alarm and ignore it. Remember: CO is invisible and not easily detected (which is why it is often called the silent killer).
Make sure you test your CO alarm on a regular basis (usually by pressing the test button).

REMEMBER: when installing a CO alarm always thoroughly read, understand and follow the manufacturers instructions.

Tuesday, 10 July 2018

How just £15 could save your life.

Would you spend £15 to protect you and your family in your own home? I'm guessing that most people would answer 'yes' to this question. Yet, I am amazed at how few people have a carbon monoxide alarm fitted in their home. When I service or repair a customer's gas appliance I usually ask them if they have a CO alarm fitted. More often than not the answer is 'no'. Some say they were 'thinking of getting one but just haven't got round to it.'. I have even had customers who are totally unaware of the risks of CO poisoning.

Image result for carbon monoxide alarm
a typical CO alarm
Avoidable deaths
The Office for National Statistics says that over 50 people die each year from CO poisoning, and around 4000 are treated in hospital. Yet it is estimated that 27 million in the UK don't have a CO alarm fitted.

CO alarms are a second line of defence
It is important to note that CO alarms are a good second line of defence. CO alarms only alert you when something is already wrong (i.e. a fault with your gas appliance).

Your first line of defence should always be to keep your gas appliances regularly serviced (at least once a year) by a Gas Safe engineer.

Awareness is key to saving lives and reducing deaths and incidents of CO poisoning. It is important that people are aware of the symptoms (refer to my previous Blog) and tell tale signs (refer to my previous Blog).

I always recommend getting a CO alarm to my customers and am happy to supply them with one.
Protect yourself and your family by following the ABC checklist:

  • A - ALARM (do you have one fitted?)
  • B - BATTERIES (have you tested it and are the batteries working?)
  • C - CHECK (have you had an up to date gas check?)
At the end of the day it is about peace of mind, and £15 is not a high price to pay for that!

Get your gas appliances serviced by giving me a call today. And why not ask about getting a CO alarm fitted at the same time. 

Find out more about carbon monoxide by visiting www.co-bealarmed.co.uk/  or the Gas Safe website

Friday, 6 July 2018

What are the warning signs of having carbon monoxide in your home?

The warning signs of a CO leak

Any of the following could be a sign of CO in your home:

  • Flames of a lazy yellow or orange colour on your gas hob, rather than being a crisp blue

    Image result for carbon monoxide gas hob

  • Dark staining on/around appliances;

    Related image

  • Pilot lights that frequently blow out;

    Image result for pilot light boiler

  • Increased condensation inside windows.

    Image result for carbon monoxide condensation windows

Faulty appliances in your home can lead to CO poisoning. 

TWO pieces of advice:

1. Get your gas appliances regularly serviced by a Gas Safe registered engineer.

2. Get a Carbon Monoxide alarm fitted.

Wednesday, 4 July 2018

Are you suffering from the effects of Carbon Monoxide?

Unsafe gas appliances can produce a highly poisonous gas called carbon monoxide (CO). It can cause death as well as serious long term health problems such as brain damage.

What are the symptoms of CO poisoning?

CO symptoms are similar to those of flu, food poisoning, viral infections and fatigue. That’s why it’s quite common for people to mistake this very dangerous poisoning for something else.

Other signs that could point to CO poisoning:

  • Your symptoms only occur when you are at home and seem to disappear when you leave home.
  • Others in your household (including pets) are experiencing similar symptoms and they appear at a similar time. 

What to do if you suspect CO poisoning

  • Get fresh air immediately. Open doors and windows, turn off gas appliances and leave the house.
  • See your doctor immediately or go to hospital - let them know that you suspect CO poisoning. They can do a blood or breath test to check. 
  • If you think there is an immediate danger, call the Gas Emergency Helpline on 0800 111 999.
  • Ask a Gas Safe registered engineer to inspect your gas appliances to see if there is a dangerous problem.

Sunday, 1 July 2018

Gas emergency? Don't panic just follow these steps.

Can you can smell gas? 


could you be suffering from the effects of carbon monoxide? (feeling ill - nausea? headaches? dizziness?)

Here's the steps you need to take:

  • 1. Call the National Gas Emergency number 0800 111 999 (England/Wales/Scotland).
  • 2. Get to fresh air immediately - open all doors and windows to ventilate the area.
  • 3. Turn off the gas supply if it is safe to do so at the emergency control valve at the meter unless the meter is located in a basement/cellar or at the LPG bulk tank or storage vessels.
  • 4. Do not turn the gas supply on again until it has been checked by a Gas Safe registered engineer.
  • 5. Do not operate electrical switches (this includes turning switches on or off). Operating electrical equipment can ignite escaping gas.
  • 6. Extinguish all naked flames and do not smoke.
  • 7. If you are feeling unwell visit your GP or hospital immediately and inform them that you may have been exposed to carbon monoxide.
  • 8. If the attending emergency operative identifies any concern with any gas appliances, follow the advice given concerning use of the equipment and where advised contact a Gas Safe registered engineer to fix the appliance and check for safety.

Initially your gas supply may be capped off by the emergency operative and you will be issued with a certificate outlining the reasons for the action taken. You will then need to contact a Gas Safe engineer who can fix the problem and ensure everything is safe before re-instating the gas.